August 24, 1998
Family was 'reel' impressed
We were "reel" impressed by the way the management and staff of the new Woodinville 12 Theatres handled Woodinville's Great Summer Blackout of '98.
About 9:15 p.m. on Friday, Aug. 14, my family was watching "The Parent Trap" when the movie screen went blank, the lights went out and the emergency lights went on. Except for a couple of turkeys who started chanting "Refund! Refund!" most of the audience had realized what had happened and waited patiently to see if the movie would start up again. Almost immediately an employee came in and announced that if we would wait in our seats they would be back to issue passes to everyone.
Our children were disappointed at missing the last part of the movie, although excited about the blackout. But, after a while they were getting a bit fractious, so we decided to go out to the lobby. At the theatre across the hall the patrons were filing out in an orderly fashion, while an employee stood at the door handing everyone a pass. We waited patiently and, after replenishing her supply, the people in our theatre were given passes.
The passes read, "We're REEL sorry." Although the blackout was none of their fault, the management was well prepared with enough passes for everyone, and the employees seemed well trained in how to handle the situation. The patrons for the most part were understanding, patient and drove carefully out of the dark parking lot.
Hooray for the management and staff of Woodinville 12!
Robin Wade, Woodinville